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Privacy Policy
Last updated: July 2026
At 11exch (“we”, “us”, “our”), accessible at 11exchbet.com.in, your privacy matters. This Privacy Policy explains what information we collect when you use our website or contact us, how we use and protect it, and the choices you have. By using this website or messaging us on WhatsApp, you agree to the practices described here.
Who this policy applies to
This policy applies to visitors of 11exchbet.com.in and to people who contact us through the WhatsApp link on this site. Our service is intended only for adults aged 18 and over in regions where such use is permitted. We do not knowingly collect information from anyone under 18.
Information we collect
We aim to collect as little personal information as possible. Depending on how you interact with us, this may include:
- Contact information you share on WhatsApp. When you message us to request an ID or support, we receive your WhatsApp number and any details you choose to send, such as your preferred username, game preferences or payment-related information needed to set up and service your account.
- Technical and usage data. Like most websites, our servers and any analytics or security tools may automatically record limited technical data such as your IP address, browser type, device type, pages visited and the time of your visit. This helps us keep the site secure, fast and working correctly.
- Cookies and similar technologies. We may use essential cookies and, where applicable, privacy-respecting analytics to understand traffic in aggregate. You can control cookies through your browser settings.
We do not ask for sensitive documents on this website, and we will never ask you for your account password. Any account setup happens through our official WhatsApp channel.
How we use your information
We use the limited information we collect to:
- create and manage your 11exch ID when you request one on WhatsApp;
- process deposits, withdrawals and account queries;
- provide 24x7 support and respond to your messages;
- keep our website and users secure and prevent fraud or abuse;
- improve our website performance and content; and
- comply with applicable legal obligations.
How we share information
We do not sell your personal information. We only share information where necessary to run the service — for example, with trusted payment or platform providers who help process transactions, or where we are required to do so by law. Any partners we work with are expected to handle your data securely and only for the purpose we share it.
Data security
We use reasonable technical and organisational measures, including secure (HTTPS) connections, to protect your information. However, no method of transmission or storage is completely secure. Please help protect yourself by keeping your login details private, communicating only through our official WhatsApp link, and being alert to anyone impersonating 11exch.
Cookies
Cookies are small files stored on your device. Essential cookies help the site function; optional analytics cookies help us understand usage in aggregate. You can disable cookies in your browser at any time, although some features may not work as intended if you do.
Third-party links
Our website and WhatsApp communications may contain links to third-party services, including the gaming platform and WhatsApp itself. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies. Your use of WhatsApp is governed by WhatsApp’s own privacy policy.
Data retention
We keep information only for as long as necessary to provide the service, meet legal or accounting requirements, and resolve disputes. When information is no longer needed, we take steps to delete or anonymise it.
Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or delete it, or object to certain uses. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
Children
11exch is strictly for adults aged 18 and over. If you believe someone under 18 has contacted us or provided information, please let us know and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date at the top shows when it was last changed. Significant changes will be reflected on this page, so please review it periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, contact us at [email protected] or message us on WhatsApp using the buttons on this site.